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Frequently
Asked Questions about our service
- What
are the terms of the delivery service?
- What
are the Coverage Areas for the delivery service?
- How
much is the shipping charge?
- Can
I pay through methods other than credit cards?
- Is
the online payment system secure?
- How
do I know that my order has been received?
- Can
the orders be fulfilled all the time?
- I
have a special request - can it be fulfilled?
What
are the terms of the delivery service?
Orders
received can be delivered same day in Pune and within
48 hours anywhere in India, or within 96 hours if you
happened to make your order on Sunday or late Saturday.
Orders must be received at least 3 days in advance for
delivery outside India.
If
you require delivery over the weekend or special arrangements
made, or if you have any other questions, please do
not hesitate to contact us.
For
festive occasions,all orders must reach us 3-4 days
in advance.
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What
are the Coverage Areas for the delivery service?
Click
here for the complete list of places where we deliver.
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How
much is the shipping charge?
Delivery prices are included in
the prices listed. For
specific locales please refer to the delivery
places list.
What
you see on the item price is what you have to pay for.
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Can
I pay through methods other than credit cards?
We
accept Cheques, Money orders and Demand Drafts (DDs).
The detailed instructions for making such form of payment
are as follows:
Fill
out your Order Form carefully and select the Cheque,
Money Order as your payment method and mail to us.
Your
cheque/DD must reach us atleast 15 days prior to delivery
date. For customers placing orders from Pune(INDIA),
your cheque/DD must reach us atleast 3 working days
prior to delivery date.
Please
make all cheques, money orders or bank drafts payable
to
GlobalFlowerDelivery.com and mail it to our address:-
GlobalFlowerDelivery.com
91 - Koregaon Park,
Pune - 411001 (Maharsahtra).
INDIA.
Please
be sure to write your name and Product ID/No. at the
back of the cheque, money order or bank draft.
Orders
will only be sent upon confirmation.
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Is
the online payment system secure?
Yes, it is. All the online transactions
and Credit Card processing on our website is handled
by CCNow
- one of the leading Credit Card processing service
provider on the Internet and 'Transecute' - Indian online
transaction service provider. Their service uses the
technology for encrypting and sending your credit card
details. The system protects your credit card details
from being intercepted and used fraudently while the
information is in transit over the net.
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How
do I know that my order has been received?
All
orders will receive a confirmation message from us.
If you hear no news from us within 12 hours, please
call us at +91 (20) 6133809, or fax us at +91 (20) 6131373,
or e-mail us at sales@globalflowerdelivery.com.
For an urgent order, call for an immediate confirmation.
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Can
the orders be fulfilled all the time?
Seasonal
conditions may affect the supply of certain kind of
flowers. Specific colours may not always be available.
In some cases, substitution may be necessary to fulfil
your floral and container requirements. The dimensions
given for arrangements are mere approximations. However,
you may refer to them as general guideline of the flowers'
sizes.
In
certain extreme cases, subject to stock-availability,
we reserve the right to substitute your order with another
item which is of equal or higher value. Containers shown
may not always be available as well. In these circmstances,
alternative containers of similar value and style will
be used.
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I
have a special request - can it be fulfilled?
Yes to the best of our ability
we will try our utmost to fulfill all your special needs
and preferences (eg:you would like roses replaced with
carnations or specific colour etc.). When you fill out
the order form please mention in the special instructions.
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